4 Seam baseball warranty policy

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 What is most important to 4 Seam Baseball, LLC is that your machine meets your expectations and represents our high standards of quality and performance. No matter the circumstances, if this is not the case, we encourage you to call our customer service department at 913-669-8733 .

Residential & Institutional

We stand behind the material and workmanship of our machines as well as all wear components (i.e., throwing wheels, controllers, and motors) for a period of two (2) years from the date of original purchase based on the serial number and date codes on the unit.

Commercial

We stand behind the material and workmanship of our machines as well as all wear components (i.e., throwing wheels, controllers, and motors) for a period of one (1) year from the date of original purchase based on the serial number and date codes on the unit.

• Warranty wear components such as motors, controllers and wheels may now require a picture or live video when submitting your request.
• The serial number that represents the date of original shipment must be legible on the Product, it cannot be removed or altered in any way.
• All date codes on unit components must be legible, not removed or altered in any way.
• If warranty components have previously been provided by Sports Attack for the unit, video evidence of their use on the machine must be provided when submitting your request.

•  Normal wear and tear;
• Cosmetic damage (i.e., minor scratches, surface deformations, or discolorations) including natural fading of colors;
• Damage caused by misuse, abuse, accident or negligence including prolonged exposure to inclement weather;
• Damage caused by fire, flood or any other Act of God;
• Unauthorized modification or alteration of a machine including the use of non-authorized, after market components; and
• Any damage or failure arising after the warranty period.

If you encounter any issues during the warranty period, 4 Seams Baseball, LLC will quickly get your machine back in working order. To submit a warranty request, you must call our customer service department at 913.669.8733. If the warranty repair involves a replacement part, we will make sure you get both the part and easy instructions for replacement at no cost to you. 

Sports Attack manufactures the highest quality sports training equipment in the world. If for any reason you are not satisfied, a machine can be returned within 30 days of receipt, for any reason, for a full refund less a 15% restocking fee. Cost of shipping the unit back to 4 Seams Baseball, LLC will also be the responsibility of the purchaser. Please note that the refund amount may be reduced by any non-cosmetic damage to the machine.
Please call customer service department at 913.669.8733 for returns.